Frequently Asked Questions

What time does the site open and close?​​

Visit our TICKETS page which states these timings for each event.

Can I buy tickets on the doors on the day?

Yes you can, but subject to availability as this event is expected to sell out. Booking in advance is recommended to avoid disappointment. You can buy advance tickets here and save!

Is there merchandise available to buy at the event?

Yes, you can buy an interesting selection of Chiswick Proms souvenirs, including an event programme, as well as various other related items.

Where is the main entrance?

There is only one box office entrance for the audience, which is by the Inigo Jones Archway (by the café) which can be accessed via the direction of the cafe or via the 'Goose Foot' to the north of the house.

Can I bring my own food & drink?

You're welcome to bring your own food and picnics, but we also have some food stalls, including ice cream, posh dogsa and burgers, strawberries & cream, vegan stew, cakes, artisan coffee and tea, plus a bar with a range of tipples, as well as non-alcoholic hot and cold drinks for you to purchase. Due to the licensing at the venue, we regret you cannot bring alcohol along, as only alcohol purchased on site can be consumed.

Is there seating or do I sit on the grass?

No seating is provided if you buy a standard ticket, so you can bring a blanket to sit on the grass. You're welcome to bring folding/camping chairs, but you may be asked to sit in a designated area to avoid blocking the view of people behind you. Please do not bring gazebos or tables! For VIP and Diamond VIP ticket-holders, tables and chairs will be provided in a designated covered area.

What happens if it rains?

The event will take place no what ever the weather, including rain. In the event of rain, we recommend waering waterproof clothing. Refunds will only be issued if the event is cancelled by the promoter and doesn't take place.

Are dogs allowed?

Only registered guide dogs are allowed on site.

Are gazebos allowed?

Unfortunately we are unable to allow gazebos at this event as it would block the view of other audience members.

Is there parking on site?

There is strictly no parking on site, and the car park by Duke's Avenue will be closed to the public on 7-9 June. Therefore you must arrive on site by foot using public transport. There is very limited disabled parking, however it is 400m from the site. Should you wish to book this, please contact us to book your space, at which further details will be sent to you.

Can I bring a BBQ or camping stove?

Due to fire and safety regulations, we are unable to allow these on site. There will be vendors on site, serving various hot food options.

How do I book a place at one of the free arts workshops?

  • More details available by clicking here!

Is smoking allowed?

For those wishing to smoke, please use the designated smoking areas.

Is there disabled access?

Yes and there are specific Wheelchair & Carer tickets available. See Parking question amongst these FAQs for details of disabled parking. There is a disabled toilet on site. We have wheelchair-friendly trackway on the lawn area and there is a designated disabled entrance.

Is the Chiswick Proms child-friendly?

The festival is suitable for all ages. Don't miss out on our complementary face painting!

Is the Chiswick Proms returning in 2020?

No, but we hope to be back in 2021. Sign up to our mailing list to be the first to hear the news of our return!

What do I do if I have a question not listed here?

Simply contact us, and we will endeavour to get back to you as soon as we can.